This Privacy Policy describes how mapofourstory.com (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at https://mapofourstory.com, make a purchase, or interact with us through our social media channels (@mapofourstory).
If you have questions, contact us at hello@mapofourstory.com.
1. Information We Collect
Information you provide directly
- Order information: name, billing address, shipping address, email address, phone number, and payment information (processed securely through our payment provider — we do not store full card details)
- Personalization details: any custom text, names, dates, or addresses you submit for personalized products
- Communications: messages you send us via email or social media
Information collected automatically
- Usage data: pages visited, time spent on site, referring URLs, browser type, device type, and IP address
- Cookies and tracking technologies: we use cookies to keep your cart, remember preferences, and analyze site traffic (see Section 6)
Information from third parties
- Payment processors (e.g. Stripe, PayPal) may share transaction confirmation details with us
- Social media platforms may share basic profile information if you interact with our @mapofourstory accounts
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including personalized products
- Send order confirmations, shipping updates, and tracking information
- Respond to your questions and customer service requests
- Improve our website, products, and overall shopping experience
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Comply with legal obligations and prevent fraud
We do not use your personalization data (names, addresses, dates you submit for custom products) for any purpose other than creating your order.
3. How We Share Your Information
We do not sell your personal information. We share it only in the following limited circumstances:
- Fulfillment partners: We share order details (name, shipping address, product specifications) with our print-on-demand and shipping partners to produce and deliver your order
- Payment processors: Payment data is transmitted securely to our payment provider for transaction processing
- Service providers: We use third-party tools for email marketing, analytics, and customer support (e.g. Shopify, Google Analytics, Mailchimp) who are contractually required to protect your data
- Legal requirements: We may disclose information if required by law, court order, or to protect our rights and the safety of others
4. Data Retention
We retain your order and personal information for as long as necessary to:
- Fulfill your order and handle any returns or disputes
- Comply with tax and accounting requirements (typically 7 years)
- Respond to customer service inquiries
You may request deletion of your data at any time by emailing hello@mapofourstory.com, subject to any legal retention obligations.
5. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information (subject to legal obligations)
- Object to or restrict certain processing of your data
- Data portability — receive a copy of your data in a structured format
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@mapofourstory.com. We will respond within 30 days.
California Residents (CCPA/CPRA)
California residents have the right to know what personal information is collected, request deletion, and opt out of any sale of personal information. We do not sell personal information. To submit a request, email hello@mapofourstory.com.
European / UK Residents (GDPR)
If you are located in the European Economic Area or United Kingdom, our legal basis for processing your data is: (a) contract performance (to fulfill your order), (b) legitimate interests (site analytics, fraud prevention), and (c) consent (marketing emails). You have the right to lodge a complaint with your local data protection authority.
6. Cookies
We use the following types of cookies:
| Type | Purpose |
|---|---|
| Essential | Shopping cart, checkout session, login state |
| Analytics | Understanding how visitors use our site (e.g. Google Analytics) |
| Marketing | Tracking ad performance and remarketing (e.g. Meta Pixel, Google Ads) |
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to complete a purchase.
7. Third-Party Links
Our website may contain links to third-party sites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at hello@mapofourstory.com and we will delete it promptly.
9. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will notify you by email or with a notice on our website.
11. Contact Us
For any privacy-related questions, requests, or concerns, please contact us at:
Email: hello@mapofourstory.com
Website: https://mapofourstory.com
Social media: @mapofourstory